/  Administration and Office Management Professional Training

Administration and Office Management Professional Training

BMC Training provides a training course in Administration and Office Management Professional in Secretarial and Administration

Course Title
Venue
Start Date
End Date
  • London
    5 - 12 - 2021
    9 - 12 - 2021
  • London
    13 - 12 - 2021
    17 - 12 - 2021
  • London
    16 - 1 - 2022
    20 - 1 - 2022
  • London
    6 - 2 - 2022
    10 - 2 - 2022
  • London
    13 - 3 - 2022
    17 - 3 - 2022
  • London
    17 - 4 - 2022
    21 - 4 - 2022
  • London
    1 - 5 - 2022
    5 - 5 - 2022
  • London
    5 - 6 - 2022
    9 - 6 - 2022
  • London
    10 - 7 - 2022
    14 - 7 - 2022
  • London
    17 - 7 - 2022
    21 - 7 - 2022
  • London
    28 - 8 - 2022
    1 - 9 - 2022
  • London
    4 - 9 - 2022
    8 - 9 - 2022

Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

The Course Outlines

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

   Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

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