/  Business Etiquette and Protocol Training

Business Etiquette and Protocol Training

BMC Training provides a training course in Business Etiquette and Protocol in PR , Customer Services , Sales and Marketing

Course Title
Venue
Start Date
End Date
  • London
    9 - 8 - 2020
    13 - 8 - 2020
  • London
    13 - 9 - 2020
    17 - 9 - 2020
  • London
    6 - 9 - 2020
    10 - 9 - 2020
  • London
    25 - 10 - 2020
    29 - 10 - 2020
  • London
    1 - 11 - 2020
    5 - 11 - 2020
  • London
    22 - 11 - 2020
    26 - 11 - 2020
  • London
    27 - 12 - 2020
    31 - 12 - 2020

Introduction

This program is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Objectives

  • Behave correctly in both business and social situations.
  • Interact effectively with different types of guests.
  • Play the role of the ideal host at various functions.
  • Organize and manage events such as business luncheons and formal dinners.
  • Meet and greet important guests, clients and customers in a proper manner.
  • Deal successfully with the media.

Content

Definitions of Etiquette and Protocol

  • The Importance of Etiquette in Business
  • The Importance of Protocol in Business
  • Applying the Right Behavior in Different Situations
  • Creating the Right Image for your Organization
  • Image Building and Image Management

Guest Relations

  • Gaining Guests’ Respect
  • Understanding Human Relations
  • Proper Greetings and Introductions
  • Professional Hand-Shaking
  • Giving Business Cards in a Proper Way
  • People’s Names (Pronunciation and Remembering)

The Ideal Host

  • Key Qualities of the Ideal Host
  • Dealing with Different Types of Guests
  • Handling Difficult Personalities
  • Dealing with Guests’ Complaints
  • Handling Guests’ Complaints in a Timely Manner
  • Perception and Business Relations

Managing Events and Behavior

  • The Business Meal
  • Table Manners at Business Lunches and Business Dinners
  • Setting of the Room and Table
  • Mistakes to Avoid at Business Events
  • Meeting Guests at Airports

Proper Communication Etiquette

  • Phone Etiquette
  • Meeting Etiquette
  • Email Etiquette

Handling the Media

  • Dealing with Questions
  • Handling Confidential Information
  • Effective Public Relations

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