/  EFQM - Journey to Excellence Training

EFQM - Journey to Excellence Training

BMC Training provides a training course in EFQM - Journey to Excellence in Quality and Productivity

Course Title
Venue
Start Date
End Date
  • London
    17 - 10 - 2021
    21 - 10 - 2021
  • London
    19 - 12 - 2021
    23 - 12 - 2021
  • London
    16 - 1 - 2022
    20 - 1 - 2022
  • London
    27 - 2 - 2022
    3 - 3 - 2022
  • London
    13 - 3 - 2022
    17 - 3 - 2022
  • London
    24 - 4 - 2022
    28 - 4 - 2022
  • London
    1 - 5 - 2022
    5 - 5 - 2022
  • London
    12 - 6 - 2022
    16 - 6 - 2022
  • London
    10 - 7 - 2022
    14 - 7 - 2022
  • London
    17 - 7 - 2022
    21 - 7 - 2022
  • London
    7 - 8 - 2022
    11 - 8 - 2022
  • London
    4 - 9 - 2022
    8 - 9 - 2022

Introduction

Who should attend:

Professionals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance. Individuals who are leading or participating in organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the program beneficial. 

Objectives

  • Use self-assessment as an improvement tool.
  • Develop a roadmap for their organization’s action plan.
  • Prioritize improvement actions to ensure effective use of resources.
  • Develop a plan to engage people within their organization to drive improvement efforts.
  • Utilize tools and techniques to improve performance.
  • Point out EFQM’s Levels of Excellence to determine own goals and aspirations.
  • Recognize the cultural aspects of Excellence to improve non tangible strengths.

Content

The Journey Towards Excellence

  • The Ingredients of Sustainable Improvement
  • Defining the Burning Platform
  • The Committed to Excellence (C2E) Journey
  • What is Excellence?
  • Mapping Stakeholders and their Expectations

The EFQM Excellence Model

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR 
  • Phases of Excellence
  • The 5 Enablers of the Model
  • Conducting a Self-Assessment

Prioritizing Opportunities to Improve

  • Prioritizing the Output of Self-Assessment
  • Using Pareto Analysis
  • Improve versus Maintain versus Reduce
  • Assessing Impact versus Ease

Managing Improvement Projects

  • The Six Phases of a Project
  • Project Success Criteria
  • Using RADAR to Implement Improvements
  • Preparing for the Site Visit in C2E
  • The Role of Validator

Putting the Model into Practice

  • Using the Quick Check Tool
  • Creating Annual Action Plans

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