/  Understanding and Implementing Six Sigma
Pay Attention Please ! The course location "London Paddington" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date and it might be changed at anytime.
BMC Training provides on 1 May 2022 Understanding and Implementing Six Sigma course [Quality and Productivity] in London,UK


This program is designed for:

Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.


  • Define and understand Six Sigma and why it is necessary to sustain business improvement.
  • Apply the DMAIC problem-solving method.
  • Explain the role of Six Sigma in customer service and continual improvement.
  • Explain how to implement and deploy Six Sigma (Yellow Belt level).
  • Assess organization readiness to launch a Six Sigma project.


Introduction of Quality

  • What is Quality and History of Quality
  • Benefits of Quality Systems
  • Meet the ISO 9000 Family
  • Cost of Poor Quality
  • Evolution of Quality Management
  • Quality Management Principles and Six Sigma
  • Quality Maturity Ladder

Definitions of Six Sigma

  • What is Six Sigma and What Does Sigma Mean?
  • History of Six Sigma
  • Why Should Organizations Use Six Sigma?
  • Savings from Six Sigma
  • Six Sigma as an Improvement Strategy

Six Sigma in Customer Service

  • Effects of Six Sigma on Customer Satisfaction and VOC
  • Levels of Sigma Performance
  • The Kano Model and Quality Function Deployment
  • The Fruit of Six Sigma

Implementing Six Sigma

  • The Methodology
  • The DMAIC Stages (Define, Measure, Analyze, Improve and Control)
  • Roles for Managers and Employees
  • Six Sigma and Lean
  • Roles of Green Belts and Black Belts

Problem-Solving Using Six Sigma

  • Six Sigma Tool Box
  • Control Charts
  • Pareto Charts
  • Cause and Effect Diagrams
  • Why-Why Diagrams
  • Scatter Diagrams
  • The Turtle Diagram

Statistical Analysis in Six Sigma

  • Sigma as a Metric
  • Sources of Variation
  • Calculation of Process Capability and Sigma Level
  • The Commute Example
  • Software Used in the Analysis

Deployment of Six Sigma

  • Project Selection and Charter Importance
  • Leadership and Employee Involvement

Corporate Commitment: 10 Questions for Leaders

  • Selection of Six Sigma Projects: Guidelines
  • Characteristics of a Successful Six Sigma Project
  • Sources of High Impact Opportunities
  • Characteristics of Projects to Avoid

Related Training Courses

Course Details
  • Code QAP5
  • TIME    08:00 AM - 11:15 AM
  • DATE    May 1 2022 - May 5 2022
  • London , London Paddington
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

4700 GBP + VAT
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