/  Strategic Quality Management
Pay Attention Please ! The course location "London Paddington" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date and it might be changed at anytime.
BMC Training provides on 10 Jul 2022 Strategic Quality Management course [Quality and Productivity] in London,UK


By the end of the program, participants will be able to:

  • Identify quality management concepts and mandates.
  • Define quality strategic planning and control process and its main components.
  • Define strategic quality management and draft a quality strategy plan.
  • Use the strategy of the organization to determine Key Performance Indicators (KPIs).
  • Convert a strategic plan to an operating plan.
  • Draft a quality department balanced scorecard.

The Contents:

Strategic Quality Management and Strategic Thinking

  • Quality Evolution and Concepts
  • Evaluation of Strategic Management
  • Strategic Thinking versus Strategic Planning in Quality Departments
  • The Strategic Planning and Control Process
  • Benefits of Strategic Management to the Quality Professional

Analysis of the Environment

  • Situation Analysis Tools in Quality Departments
  • Defining Quality Visions and Missions
  • Setting Quality Strategic Goals
  • Identifying Critical Success Factors in Quality
  • Key Result Areas and Key Performance Indicators
  • Core Competencies and Core Values

Goals, Objectives and Creative Strategies

  • Goals, Objectives and Targets for the Quality Division
  • Financial versus Non-Financial Objectives
  • The Use of Key Result Areas in Quality Sector
  • Adopting Effective Strategies to Achieve Excellence
  • Examples in Quality Department Strategies

Developing Operating Plans

  • From Vision to Action Plan
  • The How-How Technique to Develop Quality Related Initiatives
  • Criteria of Effective Action Plans
  • Linking Goals, Strategies, Action Plans and Budgets
  • Developing a Quality Department Plan

Measuring Quality Management Strategy Achievement 

  • Approaches to Control in Quality
  • Using Key Result Areas (KRAs) to Create Key Performance Indicators (KPIs) for the Process Control
  • Setting Targets
  • The Balanced Scorecard for the Quality Department

Strategic Deployment of Quality Frameworks and Excellence Awards

  • EFQM
  • Dubai Quality Award
  • HH Sheikh Khalifa Excellence Award

Related Training Courses

Course Details
  • Code QAP2
  • TIME    08:00 AM - 11:15 AM
  • DATE    Jul 10 2022 - Jul 14 2022
  • London , London Paddington
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

4700 GBP + VAT
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