/  Administration and Office Management Professional
Pay Attention Please ! The course location "London Paddington" is subject to availability . We may change the course location if there is no availability and we will let you know about the location changing directly if it changes. The exact course time will be clear before one week prior to course start date and it might be changed at anytime.
BMC Training provides on 16 Jan 2022 Administration and Office Management Professional course [Secretarial and Administration] in London,UK


By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Learn communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

The Course Outlines

The Role of the Office Manager/Senior Administrator

  • Perception Versus Reality
  • Competencies Required for Success

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

Written Communication

  • Style
  • Layout
  • Clear Writing
  • Proof Reading

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

   Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Making Appointments

Related Training Courses

Course Details
  • Code SAD10
  • TIME    08:00 AM - 11:15 AM
  • DATE    Jan 16 2022 - Jan 20 2022
  • London , London Paddington
  • +44 2087206971
  • Support@bmc.net

Fees Per Person

4700 GBP + VAT
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